Listening, the “Lost Art”

For all of the questions in the world, if we aren’t listening to the answers, and if the person answering doesn’t perceive that we are listening, it’ll all be for nothing. The International Listening Association has performed more than 35 research studies.  Those...

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Listening, the “Lost Art”

Eliminate Your Sales BDC – There is a Better Way

BDCs (Business Development Centers) have been in our industry for many, many years. However, in my humble opinion, now is the time for us to collectively do something differently. BDCs have tried and failed more times than probably any other process in the car...

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Eliminate Your Sales BDC – There is a Better Way

The Inbound Sales Call WHAT NOT TO SAY ON THE PHONE UP

In our last article we made our case for phone training in the car dealership. Salespeople are at a huge disadvantage if they are not offered some kind of instruction on how to speak effectively to potential customers on the telephones. After all, in this the...

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The Inbound Sales Call WHAT NOT TO SAY ON THE PHONE UP

The Inbound Sales Call: First Impressions

By Ted Schuler We discussed in our last article the importance of the telephone in today’s competitive business and the need for training with all your salespeople. The phone skills an individual has or does not have directly impact the business’ bottom line simply...

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The Inbound Sales Call: First Impressions

The Inbound Sales Call: Don’t Make It So Hard on Yourself!

by Ted Schuler Last time, we spoke about the beginning of the Inbound Sales Call, or the Phone Up at your dealership. We concluded that this is how we should answer the calls: SMILE WITH A WARM FRIENDLY GREETING OFFERING ASSISTANCE Now our question is , “Why does...

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The Inbound Sales Call: Don’t Make It So Hard on Yourself!

The Dire Need For Phone Training in the Car Business

by Ted Schuler “I know we are bad on the phone but I never seem to get around to fixing the problem.” Catch 22 (noun) – a dilemma or difficult circumstance from which there is no escape because of mutually conflicting or dependent conditions. Traditionally...

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The Dire Need For Phone Training in the Car Business

Definition of Insanity

We know the frustration of losing a big sale to a small mistake. We specialize in finding the problems and offering solutions. No more missed opportunities and reoccurring errors, it’s time for results!

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Definition of Insanity